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Putting Ideas into Words

February 2022Writing about something, even something you know well, usually shows you that you didn't know it as well as you thought. Putting ideas into words...

Intercom on Product: Designing for Clarity

Transform gaming support: Give every player VIP-level service with Fin

In the world of online gaming, keeping players engaged is crucial. To keep the game going – and maximize revenue opportunities – operators need...

Release fish 4.0.0 (released February 27, 2025) · fish-shell/fish-shell · GitHub

Bandwidth: The Untold Story of Ambition, Deception, and Innovation that Shaped the Internet Age and Dot-Com Boom

Which Macy’s Stores Are Closing? New List Announced

What I’ve Learned from Users

September 2022I recently told applicants to Y Combinator that the best advice I could give for getting in, per word, was Explain what...

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How to build your company to last, with John Elkann

Masters of Scale: How to Build Your Company to Last with John Elkann – formatted transcript ROBERT PASIN: One of the first things he...

Intercom on Product: How we became an AI-first company

In the age of generative AI, all the foundational assumptions around tech are in flux, so we must look at everything we do with...

How ads are chewing through half of your mobile data

Many people see adverts as the scourge of the internet but they...

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A Faster PC Is Just One Click Away—and Just $14.99

Disclosure: Our goal is to feature products and services that we think you'll find...

Introducing Trust, and the Importance of Product-Founder Fit | by Mark Suster

Customer acquisition is the lifeblood of many startups from e-commerce to gaming to marketplace companies, among others. Most of these startups spend the lion’s...

Alien Truth

October 2022If there were intelligent beings elsewhere in the universe, they'd share certain truths in common with us. The truths of mathematics would be the same,...

How we scaled engineering enablement and infrastructure at Intercom

At Intercom, we learned the hard way that simply picking a few “core” technologies isn’t enough to build on. Without a clearly defined strategy for...

YouTuber won DMCA fight with fake Nintendo lawyer by detecting spoofed email

Defending his livelihood, Neumayer...

The Highest-Paying Winter Side Hustles — Plus Expert Advice

'Tis the season to start a side hustle. Many Americans are eager to earn some extra cash ahead...

The Changing Venture Landscape. The world around us is being disrupted… | by Mark Suster

10 min read·Sep 10, 2021The world around us is being disrupted by the acceleration of technology into more industries and more consumer applications. Society...

What You (Want to)* Want

November 2022Since I was about 9 I've been puzzled by the apparent contradiction between being made of matter that behaves in a predictable way, and the...

How to price your product to scale, with Payal Kadakia

PAYAL KADAKIA: Every weekend I was, I felt like I was on a mini roadshow. Where my parents would come with me and...

Making the best of a bad situation: Lessons from an Intercom outage

Imagine starting your day with a page about elevated exceptions, diving into Datadog, and uncovering a lurking 32-bit integer limit in one of the...

Open source projects drown in bad bug reports penned by AI • The Register

Software vulnerability submissions generated by AI models have ushered in a "new era of slop security reports for open source" – and the devs...

This Resale Franchise Saves 6 Items From Landfills Every Second

Winmark Corporation, the resale franchisor behind brands like Plato's Closet, Once Upon A Child, Play It Again Sports,...
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