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Necior/awesome-jj: A curated list of awesome Jujutsu things

Jujutsu (also known as jj) is a Git-compatible version control system. This repo contains a curated list of awesome articles, tutorials, videos, tools or other resources that...

The Toll of Stress on Startup Teams and Its Link to Founder Well-being

Weird Languages

August 2021When people say that in their experience all programming languages are basically equivalent, they're making a statement not about languages but about the kind of...

2026 customer service planning series: Vol. 03

Around The World, Part 27: Planting trees : Frozen Fractal

Give First Available in Audiobook Format

More context, more confidence: The new CX Score explained

Customer expectations have never been higher. People expect fast, accurate, and effortless support, every time. And across industries, from ecommerce to financial services to...

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The Gruesome New Data on Tech Jobs

Enshitification – Feld Thoughts

I’ve been a long-time Cory Doctorow fan. His new book Enshitification is delicious. Yup – I understand that a shit emoji doesn’t inspire deliciousness.Now...

Is There Such a Thing as Good Taste?

November 2021(This essay is derived from a talk at the Cambridge Union.)When I was a kid, I'd have said there wasn't. My father told...

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New series: Planning your 2026 customer service organization

Like many support leaders right now, I’m deep in 2026 planning. I imagine this cycle is bringing a big question into focus for most: if...

The Patent Office Is About To Make Bad Patents Untouchable

The U.S. Patent and Trademark Office (USPTO) has proposed new rules that would effectively end the public’s ability to challenge improperly granted patents at...

Putting Ideas into Words

February 2022Writing about something, even something you know well, usually shows you that you didn't know it as well as you thought. Putting ideas into words...

What’s new with Fin 3: The best AI Agent for complex queries across every channel

At Pioneer 2025, our Chief Product Officer Paul Adams announced Fin 3: the best AI Agent for resolving deep, complex queries across every channel. Our...

Go’s Sweet 16 – The Go Programming Language

This past Monday, November 10th, we celebrated the 16th anniversary of Go’s open source release! We released Go 1.24 in February and Go 1.25 in August, following our...

Heresy

April 2022One of the most surprising things I've witnessed in my lifetime is the rebirth of the concept of heresy.In his excellent biography of Newton,...

Hollywood demos vs. real-world demos

There are two types of AI demos: the “Hollywood demo,” which is highly produced, polished, and looks pretty perfect; and the “real-world demo,” which...

3D Heterogeneous Integration Powers New DARPA Fab

A 1980s-era semiconductor fab in Austin, Texas, is getting a makeover. The Texas Institute for Electronics (TIE), as it’s called now, is tooling up...

What I’ve Learned from Users

September 2022I recently told applicants to Y Combinator that the best advice I could give for getting in, per word, was Explain what...

Building our next R&D hub in Berlin

We are opening our next R&D hub in Berlin to support significant investment in our AI customer service platform, Intercom, and market-leading AI Agent,...

Man who threw sandwich at US border agent not guilty of assault

A Washington DC protester has been found not guilty of misdemeanor assault after a video emerged showing him hurling a sandwich at a US...

Alien Truth

October 2022If there were intelligent beings elsewhere in the universe, they'd share certain truths in common with us. The truths of mathematics would be the same,...
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