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2026 customer service planning series: Vol. 05

Capacity planning has always been a high-stakes exercise in customer service. If you get it wrong, you’ll feel it quickly in backlogs and SLAs. AI...

The Toll of Stress on Startup Teams and Its Link to Founder Well-being

Startup Snapshot, a think tank uncovering the unspoken realities of the entrepreneurial ecosystem, has released its latest report, The Untold Toll (Part 2): Navigating...

How to Work Hard

Weird Languages

August 2021When people say that in their experience all programming languages are basically equivalent, they're making a statement not about languages but about the kind of...

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2026 customer service planning series: Vol. 03

AI doesn’t fail because the model is bad, it fails because ownership is missing. Once someone owns it, everything changes. Your resolution and automation rates...

Around The World, Part 27: Planting trees : Frozen Fractal

Fri, 28 Nov 2025 by Thomas ten Cate · Comments  Game Development, Around the WorldIn the previous post, I determined what kind of vegetation should grow where...

Give First Available in Audiobook Format

Give First is now available to pre-order in Audiobook format (it will be officially released on 12/2/26).I’m the reader, so if you are an...

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3D Heterogeneous Integration Powers New DARPA Fab

A 1980s-era semiconductor fab in Austin, Texas, is getting a makeover. The Texas Institute for Electronics (TIE), as it’s called now, is tooling up...

What I’ve Learned from Users

September 2022I recently told applicants to Y Combinator that the best advice I could give for getting in, per word, was Explain what...

Building our next R&D hub in Berlin

We are opening our next R&D hub in Berlin to support significant investment in our AI customer service platform, Intercom, and market-leading AI Agent,...

Man who threw sandwich at US border agent not guilty of assault

A Washington DC protester has been found not guilty of misdemeanor assault after a video emerged showing him hurling a sandwich at a US...

Alien Truth

October 2022If there were intelligent beings elsewhere in the universe, they'd share certain truths in common with us. The truths of mathematics would be the same,...

How to build a Content Design Agent

It’s Monday morning. Slack and email are overflowing with content requests. “Can you review this flow?”; “Can you rewrite this screen?”; “Can you name...

Info – Sailfish OS

Sailfish OS’s heritage lies in Nokia times, especially in the MeeGo operating system. Prior to 2011 Nokia and Intel had a vision of an...

The Bear Roars: Dan and Brad

I recently joined Dan Caruso on The Bear Roars podcast, and our conversation brought one thing into focus: we’re living through a shift that’s...