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The Real Reason to End the Death Penalty

April 2021When intellectuals talk about the death penalty, they talk about things like whether it's permissible for the state to take someone's life, whether the death...

Gaming support economics: A guide to maximizing ROI in the AI agent era

In the high-stakes world of gaming, support teams face a unique set of challenges. With global player bases across all time zones, dramatic volume...

Crazy New Ideas

Founding Product Designer at Roame

About Roame Roame is a flight search engine using credit card points and miles. Over 1 million travelers rely on Roame to maximize their rewards...

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How I Built 22 Thriving Businesses United by One Powerful Mission

Opinions expressed by Entrepreneur contributors are their own. As an entrepreneur, you understand...

Fierce Nerds

May 2021Most people think of nerds as quiet, diffident people. In ordinary social situations they are — as quiet and diffident as the star quarterback would...

Response Time: Vol. 43 – The Intercom Blog

You satisfy your customers, but can you satisfy our curiosity? With Lauren Gilbert, Senior Customer Happiness Manager at Memberful. Please tell us a little bit about...

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How to build your company to last, with John Elkann

Masters of Scale: How to Build Your Company to Last with John Elkann – formatted transcript ROBERT PASIN: One of the first things he...

Intercom on Product: How we became an AI-first company

In the age of generative AI, all the foundational assumptions around tech are in flux, so we must look at everything we do with...

How ads are chewing through half of your mobile data

Many people see adverts as the scourge of the internet but they...

A Faster PC Is Just One Click Away—and Just $14.99

Disclosure: Our goal is to feature products and services that we think you'll find...

Introducing Trust, and the Importance of Product-Founder Fit | by Mark Suster

Customer acquisition is the lifeblood of many startups from e-commerce to gaming to marketplace companies, among others. Most of these startups spend the lion’s...

Alien Truth

October 2022If there were intelligent beings elsewhere in the universe, they'd share certain truths in common with us. The truths of mathematics would be the same,...

How we scaled engineering enablement and infrastructure at Intercom

At Intercom, we learned the hard way that simply picking a few “core” technologies isn’t enough to build on. Without a clearly defined strategy for...

YouTuber won DMCA fight with fake Nintendo lawyer by detecting spoofed email

Defending his livelihood, Neumayer...

The Highest-Paying Winter Side Hustles — Plus Expert Advice

'Tis the season to start a side hustle. Many Americans are eager to earn some extra cash ahead...

The Changing Venture Landscape. The world around us is being disrupted… | by Mark Suster

10 min read·Sep 10, 2021The world around us is being disrupted by the acceleration of technology into more industries and more consumer applications. Society...

What You (Want to)* Want

November 2022Since I was about 9 I've been puzzled by the apparent contradiction between being made of matter that behaves in a predictable way, and the...

How to price your product to scale, with Payal Kadakia

PAYAL KADAKIA: Every weekend I was, I felt like I was on a mini roadshow. Where my parents would come with me and...