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The Real Reason to End the Death Penalty

April 2021When intellectuals talk about the death penalty, they talk about things like whether it's permissible for the state to take someone's life, whether the death...

Gaming support economics: A guide to maximizing ROI in the AI agent era

In the high-stakes world of gaming, support teams face a unique set of challenges. With global player bases across all time zones, dramatic volume...

Crazy New Ideas

Founding Product Designer at Roame

About Roame Roame is a flight search engine using credit card points and miles. Over 1 million travelers rely on Roame to maximize their rewards...

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How I Built 22 Thriving Businesses United by One Powerful Mission

Opinions expressed by Entrepreneur contributors are their own. As an entrepreneur, you understand...

Fierce Nerds

May 2021Most people think of nerds as quiet, diffident people. In ordinary social situations they are — as quiet and diffident as the star quarterback would...

Response Time: Vol. 43 – The Intercom Blog

You satisfy your customers, but can you satisfy our curiosity? With Lauren Gilbert, Senior Customer Happiness Manager at Memberful. Please tell us a little bit about...

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How AI Grandma Daisy Is Turning the Tables on Phone Scammers

British phone company Virgin Media O2 has a new way to trick scammers at their own game: Have...

What Does the Post Crash VC Market Look Like? | by Mark Suster

At our mid-year offsite our partnership at Upfront Ventures was discussing what the future of venture capital and the startup ecosystem looked like. From...

How to Do Great Work

July 2023If you collected lists of techniques for doing great work in a lot of different fields, what would the intersection look like? I decided to...

The AI agent buyer’s guide: How to make the right choice for your support needs

Working with AI is no longer an option for customer service teams – it’s a necessity. With an influx of new entrants promising powerful...

Five of the best science fiction books of 2024 | Best books of 2024

JuiceTim Winton, PicadorThere is no shortage of post-apocalypse dystopias, but Winton’s hefty eco-disaster is a cut above. An unnamed man and a mute young girl...

The Complete Car Adventure Package That Might Inspire Entrepreneurs to Camp More

Disclosure: Our goal is to feature products and services that we think you'll find...

Praying to the God of Valuation. Something happened in the past 7 years… | by Mark Suster

Something happened in the past 7 years in the startup and venture capital world that I hadn’t experienced since the late 90’s — we...

Superlinear Returns

October 2023One of the most important things I didn't understand about the world when I was a child is the degree to which the returns...

Start Good Trouble: Mastering SaaS metrics with Equals’ Bobby Pinero

On our latest Start Good Trouble webinar, we sat down with Bobby Pinero to get some insights from his startup journey. joins us Bobby is...

Wuhan lab samples hold no close relatives to virus behind COVID

After years of rumours that the virus that causes COVID-19 escaped from a laboratory in China, the virologist at the centre of the...

19 Years Ago Today – Brad Feld

I got an email from Matt Blumberg this morning with the above image that said,“We have been blogging for 19 years. I can remember...

Build Professional Websites Without Coding or Paying More Than Once

Disclosure: Our goal is to feature products and services that we think you'll find...